Privacy

policy

Privacy Policy

Effective Date: February 18, 2026

At OWLL / Artistic Press, we respect your privacy. Whether you purchase a puzzle through our Etsy shop or order custom business stationery directly from our studio, we are committed to protecting your personal information.

This Privacy Policy describes how and why we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or our direct channels.

1. Who We Are (Data Controller)

The data controller for your personal information is Artistic Press (trading as OWLL).

  • Location: Witte Paal 60, 1742 NV Schagen, The Netherlands

  • Chamber of Commerce (KVK): 37121032

  • Contact: For any privacy-related questions, you can contact us at info@owll.nl

2. Information We Collect

To fulfill your order, you must provide us with certain information.

A. Orders via Etsy When you order through Etsy, you authorize Etsy to share specific data with us, including:

  • Your name, email address, postal address, and payment information (note: we do not see your full credit card number; payments are processed by Etsy).

  • The details of the product that you’re ordering.

B. Direct & Custom Orders For bespoke projects (e.g., birth announcements, business cards), we may also collect:

  • Custom Design Files: Logos, photos, or specific text you provide for printing.

  • VAT/BTW Number: For business invoices.

  • Personal Details for Printing: Names, dates, addresses, or phone numbers that need to be printed on the product itself.

3. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

  1. Contractual Necessity: We need your data to provide our services, such as fulfilling your order, printing your custom design, and shipping the package to you.

  2. Legal Obligation: We are required by Dutch tax law to keep records of our sales and invoices for 7 years.

  3. Legitimate Interests: We use your information to improve our services and compliance with the Etsy Seller Policy and Terms of Use.

4. Information Sharing and Disclosure

We protect your personal information and only share it for very limited reasons and in limited circumstances, as follows:

  • Etsy: We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

  • Service Providers: We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies (e.g., PostNL, DHL, UPS). We will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Compliance with Laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or government requests (e.g., tax authorities); (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

5. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy.

  • Invoices & Financial Data: Retained for 7 years (Required by Dutch Tax Authority).

  • Custom Design Files & Clichés: We may keep your digital design files and magnesium clichés for a longer period to facilitate re-orders easily. If you wish for us to delete your source files or recycle your clichés immediately after production, please contact us.

6. Transfers of Personal Information Outside the EU

We are based in The Netherlands (EU). If you are ordering from outside the EU (e.g., USA, UK), your data will be processed in Europe. If we use third-party services (like Etsy or Google Drive) that are based in the US, we ensure they operate under the correct data protection frameworks (such as the Data Privacy Framework).

7. Your Rights (GDPR)

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information:

  • Access: You may have the right to access and receive a copy of the personal information we hold about you.

  • Change, Restrict, Delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons), we will generally delete your personal information upon request.

  • Object: You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them.

  • Complain: If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

OWLL Designing & Printing company in The Netherlands © 2026 OWLL. All rights reserved